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کالاها

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کالاها

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Privacy Policy

Collection of your personal information

The types of personal information that we collect will depend on how you use our website and social media such as but not limited to our Facebook page, Telegram Channel and Instagram.

Whilst you browse our site we collect information about the pages that are being requested, the time and date of the request, and the browser type that made the request. This information is used to improve the ease of use of our website and is in no way linked back to individual users.

When joining Ketabestan, we request information such as your name, address, contact phone numbers, and your email address. Some of this information is essential to the service provided by joining Ketabestan and as such is mandatory, the other information is optional and as such need not be provided if you wish not to. This information is stored so that you are not required to enter it each time you make a purchase, and may be viewed or updated at your convenience.

When making a purchase from our Online Store we also collect delivery details. This information is used to charge you for the products you purchase and to deliver these products to you.

Use of Cookies

Our website does not use cookies to collect your personal information. Cookies are only used to complete orders on our site. A ‘cookie’ is a small file that contains a piece of text identifying your browser to our site. It is quite common for online shopping sites to send such a ‘cookie’.

Unsubscribe

You can unsubscribe from future marketing newsletters by logging to your account or contacting us.

Payment Methods

Methods of payment available are based on the country where the order was received from.

Pay by invoice is currently only possible for orders in Australia. You should contact us first and then transfer the money.

Our online transactions will be processed by Stripe,  PayPal, or Afterpay , an external financial service provider. During the checkout process, you will be redirected to their site. You have the option to use your card details or pay with your account there. Your data will not be transferred to Ketabestan. After verifications have been completed by the Payment Gateway your order will then be processed.

Pricing Policy

All prices are listed in Australian dollars and are inclusive of GST. Please consider that Ketabestan is registered for GST. If your credit card or bank uses a different currency, the final transaction price may differ due to currency exchange rates. Please contact your payment provider for further information.

Ketabestan is not obligated to sell a title at the listed price if we are not able to source it from our supplier at the time of ordering as prices may have changed in the interim.

We reserve the right to correct any pricing errors and we may cancel orders and refund your money because of genuine pricing errors (either because of a unilateral mistake or for any reason) up to the time you receive the goods.

Ordering

You can order a title that is not on our list by contacting us via email or phone. You need to provide the title and author/translator with any other details if required. Then we will inform you of the cost and by accepting the price, you should deposit %30 of the total cost which is non-refundable if you change your mind.

As soon as we receive it (normally takes 6 business weeks) you will be notified by text/email. Then there is a week to deposit the other %70 plus shipping cost. After this time Ketabestan reserve the right for selling your order.

If Ketabstan is not able to supply it within the time frame, the deposit will be refunded in full.

Returns Policy

We understand that from time to time you may need to return an item to us.

Before returning any items please contact Ketabestan to discuss your reason for requiring a return and organise approval to return an item to Ketabestan within 2 business days of the delivery date.

Before contacting Ketabestan regarding a return please understand the following terms of business:

  1. Item must be in the same condition as sold i.e. not damaged or “read”;
  2. Item must be trackable with signature on delivery;
  3. Ketabestan will not pay for the postage if you are returning an item because you have changed your mind, or made a mistake in your ordering;
  4. Ketabestan is NOT obligated to offer a store credit for products that are returned damaged or never arrive. To qualify for a credit an item must be returned in perfect condition ready to be resold. Failure to package a returning item properly will undoubtedly result in no store credit and the product will be returned to the customer.
  5. A store credit issued for a return will be for the value of the returned item only. A store credit for a specific item does not cover the cost of postage.
  6. Digital items and audiobooks can’t be returned if they are not faulty.

 

However, the Consumer Guarantee Act 1993 Act states:
“You have no legal obligation to provide a refund where a customer has simply changed their mind about a purchase. It is the store’s choice as to what they MAY offer the customer.”

TERMS OF BUSINESS

I confirm that I am ordering the correct title, format, edition, quantity and of the items in my shopping cart and request Ketabestan to source these items on my behalf. I understand I have a cooling-off period for physical books on this order and after that period expires, this purchase is deemed a firm sale (i.e. non-returnable). I verify that these items are being purchased for personal or business use and are not being purchased for commercial resale.

COOLING OFF PERIOD

Please note, there is no Cooling Off Period for the purchase of eBooks.

You have a “1 hour cooling off period” to cancel/change your order if the delivery times are not suitable or you have changed your mind, to receive a full refund. After 1 hour all orders are firm sales. You must call/text Ketabestan to cancel within 1 hour for a full refund.

Cover Images and page numbers

The images and page numbers on our website are intended as a guide only. As Ketabestan does not keep every title in stock on site we are unable to guarantee the cover image that arrives from the supplier, will be that listed on the site. We do our best to update the images but the priority is with the author, translator, and name of the books.

DELIVERY & SHIPPING

Items that are in stock, ‘Ships in 2-3 business days’.

Items that are NOT in stock will need to be ordered from the supplier. It can take up to six business weeks for delivery.

If Ketabestan is found to be responsible for incorrectly addressing a package then Ketabestan will be responsible for resending, replacing, or refund of the items not delivered.

Any package returned to Ketabestan due to incorrect and/or insufficient information will require an extra delivery charge of $15.00. Also, if Ketabestan has incurred extra fees to retrieve the package from the courier then these charges will also be borne by the customer before the package can be despatched again.

Any shipment that is delayed or lost and is found to have had incorrect and/or insufficient details provided by the customer will not be covered by Ketabestan. NO REFUNDS and NO STORE CREDITS are applicable.

Please consider that all our shipment by default does NOT include a signature on delivery. It means that your parcel will be left in a safe place. Ketabestan can’t accept any responsibility for loss or damage. If the courier website is showing “delivered”, Ketabestan can’t accept any further responsibility. Please contact the courier directly to discuss any matter.

Ketabestan uses Australia Post, Transdirect, Sendle, CourierPlease, UPS, FedEx, and Toll to deliver packages. We try to use the best option. If you need your package to be shipped by any special courier please notify us within one hour of placing your order just by calling us considering that there will be an extra charge.

DELIVERY TIME

If you are using the default service please consider 2-7 business days for delivery within Australia Metro except for WA and TAS.

Please add up to 5 business days extra for regional, WA, and TAS. Also please check the courier website as, during pick seasons such as the new year, Easter delays can be expected up to 5 business days.

If you are asking for express service the delivery time will be 1-4 days within Australia.

Ketabestan can NOT guarantee delivery time as it is out of our control. If there is any delay we won’t reimburse or consider any credit.

OVERSEAS ORDERS

All overseas orders are consolidated into one delivery weekly.

If a Fed-Ex/UPS service does not deliver to your specified address we reserve the right to cancel your order before it is processed. Delivery time can be varied from country to country.

Please note the delivery charge does not include any applicable importation charges, taxes, and duties by customs in the country where the order is to be delivered. The customer is responsible for such taxes and duties.

با افتخار اعلام می کنیم که کتابستان، بزرگترین مرکز پخش و فروش کتاب به زبان فارسی در استرالیا و نیوزلند است و همواره می‌توانید تا محبوب ترین و پرفروش ترین کتاب‌ها را با مناسب‌ترین قیمت، در این سایت تهیه کنید.

We are proud to announce that the Ketabestan is the largest center for distributing and selling books in Persian in Australia and New Zealand, and you can always get the most popular and best-selling books at the best price on this site.

Donvale, VIC 3111

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